Worker Time TypeFull time
The role of the Customer Care Coordinator is to develop customer relationships to increase customer loyalty and interact with customers in an efficient and professional manner.
The Customer Care Coordinator is responsible for answering incoming calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information that ultimately resolves the request. As this environment is fast paced, you must be able to work under pressure and accurately process a high volume of calls on a daily basis and follow up with the request until it is resolved.
You will be expected to provide the highest level of customer service in a friendly and helpful manner. This position requires an eye for detail and the ability to adapt to changing workloads and requests.
Internal: Interaction with all levels of the organization and management teams
External: Customers, 3rd party vendor, co-packers and distributors
EDUCATION AND EXPERIENCE:
Associates or Bachelor s Degree preferred but not required 1-3 years experience in Customer Service Knowledge of inbound/outbound call center processes Basic computer skills including Excel, Word, & Outlook CRM preferred but not required
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This position works in a typical office environment, is generally sedentary, and uses computers, calculators, phones, and other office equipment. Work is conducted in a fast-paced, rapidly changing environment. Flexible Schedule with weekends and evenings rotation as needed. Overtime may be required.
City:OCS Commercial Strategy