Job Details

At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

****WHAT YOU'LL WORK ON****

As Qualia embarks on its next phase of growth, we are seeking a Desktop Support Specialist to help fuel our efforts to scale the organization. The Desktop Support Specialist will get exposure to all aspects of the business IT at Qualia's two Austin locations, and work closely with various departments to improve technological literacy, efficiency, and productive uptime. The ideal candidate for this role is an accountable, analytical, inquisitive, and driven individual who thrives in a fast-paced environment. Reporting to our Sr. Manager of IT, you'll be responsible for all in-person support at our two Austin offices, assisting with the execution of company-wide IT projects, keeping the A/V systems up and running, and being the "face" of our distributed IT workforce.

****RESPONSIBILITIES****

* Provide in-person support for end-user workstations, audio-visual and teleconferencing equipment, and other office technologies

* Create IT-facing documentation to facilitate knowledge transfer to colleagues

* Create user-facing training materials to reduce support requests

* Own IT inventory tracking & management

* Assist with ticket queue management

* Assist with other special projects and ad hoc requests as needed

****YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH****

* High School Diploma or equivalent

* 2-5+ years of experience in an in-person IT support role

* Strong communication skills, including ability to explain technical topics to non-technical users

* Detail-oriented with ability to both follow and write technical documentation

* You work best in a highly collaborative environment

* Strong performer under pressure and tight timelines

* You can think on your feet and have a willingness to own problems

****WHY QUALIA****

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

**Instructions to Apply:**

To be considered for this position, please include a cover letter containing:

* A story about a time you made a technical mistake, how you fixed it, and what you learned. Make it a good one - we want to hear about deleted fileservers, network shutoffs, literal fires; whatever forms a core part of your career experience to date

* Your preferred pronouns