Job Details

**Your web browser (Chrome 94) is out of date.** **Front Desk Agent - IHG Army Hotel Holiday Inn Express - Ft. Bliss, TX**

**Hotel Brand:** IHG Army Hotels

**Location:** United States, Texas, Fort Bliss

**Hotel:** IHG Army Hotels - Fort Bliss (MFBLA)

**Job number:**R197886

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At **InterContinental Hotels & Resorts**, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post.

At **Holiday Inn Express** we want our guests to relax and be themselves which means we need team members to:

Be you by being natural, professional, and personable in the way you are with people

Get ready by taking notice and using your knowledge so that you are prepared for anything

Show you care by being thoughtful in the way you welcome and connect with guests

Take action by showing initiative, taking ownership, and going the extra mile

****Your day to day****

Welcome guests in a friendly, prompt, and professional manner recognizing IHG Rewards Club Members and returning guests

Check guests in, issue room keys, provide information on hotel services and room location

Ensure required identification is taken from guests at check-in in line with local legislative requirements

Answer phones in a prompt and courteous manner

Up-sell rooms where possible to maximize hotel revenue

Answer, record and process all guest calls, messages, requests, questions, or concerns

Record guest preferences in the system

Check guests out, including resolving any late or disputed charges

Accurately process all cash and credit card transactions using established procedures

Issue, control, and release guest safe-deposit boxes in line with hotel procedures

****What we need from you****

You need a High School diploma or equivalent, plus one-year front desk/guest service experience and some college is preferred. You may be required to work nights, weekends, and/or holidays.

Frequently standing up behind the desk and front office areas

Handling objects, products, and computer equipment

Basic computer skills to operate various property management and reservations systems, etc.

Being passionate about people and service

Strong communication skills essential when interacting with guests and employees

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem solving, reasoning, motivating, and training abilities are often used

****What we offer****

Well reward all your hard work with a great salary and benefits including great room discount and superb training.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.