Job Details

General Store Clerk **General Store & Campground Attendant**

* Big Bend Resorts, L.L.C. - Basin Rural Station, Chisos Basin Road, Big Bend National Park, TX

* Full-time

* Salaried / Hourly: Hourly

* FLSA Type: Regular

* Employment Category: Regular

**Company Description**

Welcome to Big Bend Resorts! Our operation consists of four locations: In the heart of Big Bend National Park, you'll find the uniquely located Chisos Mountains Lodge nestled in the basin of the majestic Chisos Mountains. 10 miles north we operate a gas station at Panther Junction, and 22 miles southeast of Panther Junction is Rio Grande Village located near the international port of entry. We also operate a general store 33 miles west of Panther Junction in the historic district of Castolon.

Employees can enjoy stunning scenery and serenity, as well as a vast undisturbed wilderness, the darkest skies in the lower 48 states, and easy access to many of the park's world famous hiking trails.**Job Description**

The **General Store & Campground Attendant** provides efficient, professional customer assistance with store purchases and campground rentals and is responsible for providing excellent customer service and the cleanliness of assigned areas.

**ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:**

General Store Duties

* Greets and assists guests; works sales floor shifts; accurately processes guest payments by operating cash register and/or credit card machine.

* Provides and ensures all guests receive excellent customer service.

* Uses knowledge of General Store merchandise and local area to answer guest questions (i.e., where it is made, materials it is made from, artist information, product availability) as well as questions about our location and the surrounding areas.

* Responds to customer complaints in a professional manner.

* Assists with inventory control, ordering, receiving, stocking, and display/presentation of store merchandise; Responsible for cleanliness of the sales floor.

* Follows the proper opening, closing, and security procedures.

* Informs supervisor of unusual circumstances, store issues and needs.

* Ensures the General Store and surrounding areas remain clean, organized, and stocked.

* May be responsible for processing and completing required paperwork.

* Follows company policies including uniform and grooming standards.

* Accurately records fuel deliveries.

* Monitors and records the dispensing of fuels

* Sets fuel rates

* Perform deep cleaning projects as assigned.

Campground Duties

* Takes reservations, checks guests in and out, and processes transactions.

* Responds to guest inquiries and educates guests on campground rules and laws; walks the campground and enforces all campground rules including but not limited to pet regulations, teasing/feeding wild animals, enforcement of noise ordinance, enforcement of checkout time, ensure all visitors only have one vehicle per site, and inspect all campsites for out-of-date site permits.

Public Facilities Duties

* Cleans and organizes public bathrooms, showers, and laundry areas by sweeping, vacuuming, mopping, dusting, disinfecting, etc.

* Ensures public areas are properly stocked with toiletries and related items.

* Responsible for grounds keeping and litter control in public areas.

* Checks for and reports issues with any public area equipment including lights, toilets, sinks, showers, doors, washers, dryers, change machines, etc.

* Provide courteous service and location information to guests; Assists with the resolution of guest requests, inquiries, and complaints.

* Report any unsafe and/or hazardous conditions.

* Follows procedures for chemical use, equipment uses, and cleaning routines.

* May be responsible for driving a golf cart or similar vehicle.

Additional Responsibilities:

* Knows and follows all company, Environmental, Health, and Safety Management Programs and policies.

* Works extra shifts and hours as required.

* Assists in other positions and departments as needed.

* Other duties as assigned

**Qualifications**

* Must have guest service skills who thrives on public contact.

* Communication skill.

* Ability to work with minimal supervision and maintain excellent attendance and punctuality.

* Ability to learn quickly and follow instructions accurately.

* Ability to prioritize tasks.

* Knowledge of cleaning and sanitizing products and chemical safety.

* Knowledge of Park facilities, activities, features and services.

* Must be flexible and open to changes in procedures.

**PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:**

* The worker is subject to both inside and outside environmental conditions: Adverse conditions may include extreme heat and/or cold, wind, humidity and sometimes inclement weather.

* Ability to lift and transport items weighing up to 50 pounds or more.

* Walk on a variety of surfaces and stand throughout an 8-hour shift.

* Kneel; bend; stoop; turn/twist; and reach down, forward and overhead repetitively.

* Ability to perform manual physical labor inside and outside even in inclement weather.

**EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:**

* Previous retail, front desk, and/or custodial experience preferred.

**Additional Information**

*Big Bend Resorts, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.*